Chittoor, Guntur, Tirupati, Kadapa, Prakasam, Tenali, Rameswaram Cuddapah, Ongole
Position: Collection Officer / Assistant Manager
Experience: Minimum 2 years in Collections (from any Bank, NBFC, BFSI, etc.)
Qualification: Graduate / Post Graduate / MBA
Age Limit: Up to 30 years
Job Responsibilities:
1. Portfolio Allocation:
Allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability.
Ensure adequate manpower capacity for the portfolio.
2. Case Reviews & Assignments:
Review cases with FOs and Team Leaders (TL) and assign work based on disposition codes.
3. Vendor Coordination:
Coordinate with agency resources for call planning to improve resolutions.
Provide necessary support to agencies on difficult cases.
4. Receipt Book & Repo Kits Management:
Allocate and periodically audit receipt books and repo kits.
5. Agency Billing Management:
Ensure agency billing closure within 60 days of the work completed month.
6. Repo Case Management:
Obtain prior approvals in repossession cases and assist agencies with repo-related issues.
Manage customer service issues and escalations related to collections/repossessions.
7. Legal Coordination:
Work with the legal team to initiate legal action against chronic defaulters.
Handle cases involving enforcement agencies for claims against the company.
8. Bucket (BKT) Resolution:
Track and review BKT resolutions at the agency and FO levels.
Ensure flow rates to the next BKT are restricted for the locations managed.
9. Team Management:
Remove non-performing FOs and recruit and train new team members as needed.
10. Discrepancy Management:
Discuss receipt book discrepancies with the agency and ensure measures are in place to prevent recurrences.
Required Skills:
Excellent communication and negotiation skills.
Strong coordination and team management capabilities.
Good understanding of the collections and repossession processes.
Problem-solving abiliti
Experience | 2 - 3 Years |
Salary | 2 Lac To 3 Lac 25 Thousand P.A. |
Industry | Financial Services / Banking, Investments / Insurance / Stock Market / Loan |
Qualification | B.B.A, B.Com, Integrated PG, Any Master Degree |
Key Skills | Collection Officer Cash Collection Document Collection Executive Field Operations Collections Recovery |
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